Awaiting Order Arrival
This means your order has been processed and is currently in transit to the shipping carrier or local delivery network. Tracking updates may take a few days to appear.
Tracking updates can sometimes take 2–7 business days after shipment confirmation, especially during high shipping periods or international transit.
Delivery times vary depending on your location and product demand. Most orders arrive within 7–21 business days.
Yes. Some carriers update tracking only when the package reaches a major shipping checkpoint or local sorting facility.
If your tracking has not updated for more than 10 business days, please contact our support team through our tracking page and we will assist you.
Ordering & Payment
We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.
Yes. All payments are processed through secure encrypted payment gateways to help protect your personal and financial information.
Orders are processed quickly, but please contact us as soon as possible if you need to make changes or cancel your order.
Yes. Once your order is placed successfully, you will receive a confirmation email with your order details and receipt.
Payments may be declined due to incorrect billing information, insufficient funds, or security checks by your bank or payment provider. Please verify your information and try again.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
We offer refunds on eligible items within our return window. Products must be unused, in original condition, and returned with all original packaging.
Contact our customer support team with your order number and reason for the refund request. We will review your request and provide return instructions if approved.
Once your returned item is received and inspected, refunds are typically processed within 5–10 business days back to your original payment method.
Original shipping fees are generally non-refundable unless the item arrived damaged, defective, or incorrect.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can arrange a replacement or refund.
